Refund policy

Return & Refund Policy

We truly appreciate you choosing to shop with us. We want every order to arrive safely and exactly as expected, and we're always happy to help if something genuinely goes wrong.

Because we work hard to keep our products and shipping costs as affordable as possible, our orders are generally final sale and we do not offer standard returns, exchanges, or cancellations after an order has been placed.

We encourage you to take a moment to review the product details and your order carefully before checking out. If you ever have a genuine issue with your order, please don't hesitate to reach out — we're always happy to look into it.

Returns & Refunds

To keep our pricing as competitive as possible, we generally don't accept returns or refunds for:

A change of mind or deciding that you no longer want the product.
Ordering the wrong product, size, colour, or variant.
Personal preferences or simply deciding that the product isn't for you.
Expectations that differ from the information provided in the product description.
Minor differences in colour, appearance, dimensions, or finish.
Cancellation requests after an order has entered processing or fulfillment.

We recommend checking the product information and your order details carefully before completing your purchase.

We're Here When Something Goes Wrong

While our standard policy is no returns and no refunds, we understand that genuine problems can occasionally happen.

If something goes seriously wrong with your order, we'll gladly review the situation and do our best to help. This may include situations where:

You receive a different product from the one you ordered.
Your product arrives significantly damaged or unusable.
Your product has a confirmed manufacturing defect.
Your order is confirmed as lost in transit.
Another situation arises where a remedy is required under applicable law.

After reviewing the circumstances, we may offer a replacement, partial refund, full refund, store credit, or another appropriate solution.

Every case is reviewed individually, and we'll always do our best to find a fair solution to genuine issues.

A Quick Favour: Please Record Your Unboxing

To help us protect our customers and quickly resolve genuine delivery issues, a continuous, unedited unboxing video is required for claims involving damaged, defective, missing, or incorrect items.

We know this is an extra step, but it helps us verify what happened during delivery and allows us to work with our fulfillment and shipping partners when necessary.

Your video should clearly show:

The unopened package and shipping label before opening.
The package being opened from start to finish.
The product and all included contents as they are removed.
Any damage, defect, or discrepancy.

Please keep the video continuous and unedited and make sure the condition of the package is visible before opening it.

Claims without a valid unboxing video may not be eligible for a refund, replacement, or other resolution, except where this requirement cannot legally be enforced.

Damaged or Incorrect Orders

We're sorry if your order arrives damaged, defective, or with the wrong item.

Please contact us as soon as possible, preferably within 48 hours of delivery, and provide the required unboxing video so we can properly review the issue.

We may also ask for a few additional photos, videos, order details, or packaging information. This simply helps us understand what happened and find the best possible solution.

Once we've reviewed everything, we'll let you know what we can do to help.

Delivery Delays

We do our best to get your order to you as quickly as possible. Delivery times shown on our website are estimates rather than guaranteed delivery dates.

From time to time, packages can take longer than expected because of carrier delays, customs, weather, strikes, logistical issues, or other circumstances outside our reasonable control.

If your order is delayed but is still in transit, please allow the carrier time to complete the delivery or investigate the shipment. A delay while an order remains in transit does not automatically qualify for a refund.

Lost Packages

If tracking confirms that your order was delivered to the address provided at checkout, we generally cannot issue a refund.

If tracking indicates that your package has been lost in transit, we'll do our best to investigate the shipment with the shipping provider before determining whether a resolution is appropriate.

Incorrect Address

Please double-check your shipping information before placing your order — we want to make sure your package gets to you without any trouble.

We cannot be responsible for orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided during checkout.

If an order needs to be reshipped because an incorrect address was provided, any additional shipping or handling costs may be the customer's responsibility.

Our Commitment

We genuinely value every order and every customer. While we have a no-return and no-refund policy for standard purchases, we're committed to treating genuine issues fairly and doing what we reasonably can to help when something goes wrong.

If you have a question or believe there is an issue with your order, please reach out to us and we'll be happy to review it.