Terms of service

Terms of Service

Welcome to our store. By accessing our website or placing an order, you agree to these Terms of Service and our other applicable store policies.

1. General

By using this website, you confirm that you are legally able to enter into an agreement and that the information you provide is accurate and complete.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these terms.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However, minor differences may occur between product images and the actual product, including differences in colour, appearance, dimensions, or finish.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

3. Orders

When you place an order, you are making a request to purchase the products selected at the displayed price.

We reserve the right to accept, decline, or cancel an order for reasonable reasons, including:

Product availability issues.
Errors in pricing or product information.
Suspected fraudulent or unauthorised transactions.
Technical errors.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

4. Pricing & Payment

All prices displayed on our website are subject to change without notice.

You are responsible for providing accurate billing and payment information.

Orders will only be processed once payment has been successfully received and verified.

5. Shipping & Delivery

Orders are generally processed within 1–3 business days, with an estimated delivery time of 8–10 business days after shipment.

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs, weather, holidays, logistical issues, or other circumstances outside our reasonable control.

For additional information, please refer to our Shipping Policy.

6. Returns & Refunds

All orders are final sale.

We generally do not accept returns, exchanges, cancellations, or refunds except in the limited exceptional circumstances described in our Return & Refund Policy or where required by applicable law.

For claims involving damaged, defective, missing, or incorrect items, an unboxing video may be required to verify the condition of the order upon arrival.

Please review our Return & Refund Policy before placing an order.

7. Customer Information

You are responsible for ensuring that all information provided during checkout is accurate, including your name, email address, phone number, and shipping address.

We are not responsible for issues caused by incorrect or incomplete information supplied by the customer.

8. Prohibited Use

You agree not to use our website or services for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.

You may not attempt to gain unauthorised access to our website, accounts, systems, or data.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially exploit our content without prior permission.

10. Third-Party Services

Our store may use third-party services such as payment processors, shipping providers, fulfillment partners, analytics providers, and other service providers.

Third-party services may operate under their own terms and policies. We are not responsible for the independent actions, policies, or practices of third-party providers.

11. Website Availability

We do our best to keep our website operating reliably, but we cannot guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other reasons.

12. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

We are not responsible for circumstances beyond our reasonable control, including shipping delays, carrier disruptions, customs delays, natural events, technical failures, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses arising from your misuse of our website, violation of these Terms, or violation of applicable laws or the rights of another person.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which our business is established, without limiting any mandatory consumer protections that may apply to you.